Refund policy

30-Day Return Policy

We offer a 30-day return policy, giving you peace of mind with every purchase. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@frameandsculpture.com, and we’ll email you a prepaid return label along with instructions on how to proceed. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

We will evaluate the issue and take appropriate steps to resolve it.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have.
  2. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard return policy, the item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note: It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@frameandsculpture.com.

Shipping Costs

  • If you received free shipping on your order, both the original shipping cost and the return shipping cost will be refunded.
  • If you paid for shipping, the original shipping cost will be refunded, but the return shipping cost will not.