Frequently Asked Questions
FAQ
If you can't find what you're looking for, please reach us through a chat, our Contact page, or email us at hello@frameandsculpture.com.
What types of products do you sell?
We bring the beauty of sculpture with our wall art, carefully designed to harmonise with current home decor trends and featuring a variety of frame sizes and colours.
Are the artworks available at Frame & Sculpture exclusive, or can they be found elsewhere?
Yes, the artworks and designs are exclusive to Frame & Sculpture and cannot be found anywhere else. This exclusivity ensures that when you purchase from Frame & Sculpture, you are acquiring a unique piece of art.
How can I place an order?
Choose your product from our catalog, add it to your cart, and proceed to checkout. Fill in your shipping and payment details. Contact our customer support if you need assistance.
What promotions are currently available?
- Free UK Shipping: Benefit from free shipping on all orders over £75 if you are ordering within the UK. The free shipping offer will be automatically applied to your cart and will be visible at checkout, allowing you to save on additional costs while shopping for exquisite frames and artworks.
- Multi-Buy Savings: Experience more and save more with our multi-buy offers. Purchase 2 items and receive a 10% discount, or buy 3+ items to enjoy a generous 15% discount. The savings will automatically apply to your cart and be visible at checkout. This is an ideal way to stock up on your favourite products while enjoying significant savings.
- Monthly Bundle: Every month, Frame & Sculpture offers a preselected set at a discounted rate up to 35%. It's a wonderful opportunity to acquire a curated set of frames and artworks at amazing price.
Do you ship internationally and how much does shipping cost?
We ship worldwide! Shipping costs, added at checkout, vary by destination. UK customers enjoy free shipping for orders over £75. Check our Shipping Policy for estimated delivery times.
How long will it take to get my orders?
All items are made to order with a processing time of up to 3 business days. UK orders are delivered within 1-4 business days, while international orders take 3-17 days. Once your order has been dispatched, a confirmation email will provide you with delivery details. For more information on estimated delivery times, please check Shipping Policy.
What is your return and refund policy?
We offer a 30-day return policy. Items must be returned unused and in original packaging. Contact us at hello@frameandsculpture.com to initiate a return.
See our Refund Policy for more details.
What materials are your frames made from?
Our artworks are carefully crafted using a precise 3D printing process and vacuum-formed HIPS sheet. The frame and inside frame are made from fibreboard with a stylish paper foil finish. The front protection is provided by durable, clear polystyrene to ensure your artwork stays safe and vibrant. This can be removed for aesthetic appeal, based on your preference.
Are the frames ready to hang?
Yes, all our frames offer versatile display options. You can use the stand to showcase it on your desk or table, or hang it on the wall for a more traditional display.
Can I request a custom design or size?
We currently do not offer custom designs or sizes. Our collection is thoughtfully curated to ensure the highest quality of design and aesthetics.
Do the frames come with glass or any protective cover?
Each frame comes with a front protection provided by durable, clear polystyrene. You have the option to remove this for aesthetic appeal if you prefer.
How should I care for and clean my frame?
We recommend dusting the frame with a soft, dry cloth. If you need to clean the front protection, use a damp cloth and avoid harsh cleaning chemicals that could potentially damage the material.
Is it possible to track my order?
Yes, after placing your order, you will receive a confirmation email with your delivery details, which may include tracking information. Check our Shipping Policy for more information about tracking.
What payment methods do you accept?
We accept all payment methods that are supported by Shopify. This includes a wide variety of payment options such as credit cards (Visa, Mastercard, American Express, etc.), PayPal, Apple Pay, Google Pay, and many others. We strive to make the payment process as convenient and straightforward as possible for our customers.
What to do if I received a damaged product?
We're sorry to hear that. We offer a 30-day return policy. Please contact us at hello@frameandsculpture.com to initiate a return for the damaged product.
Do you offer gift wrapping or personalized messages for gifts?
We currently do not offer gift wrapping or personalized messages for gifts. However, our products are packaged with great care and are suitable for gifting.
What are the dimensions and weight of a typical frame?
Our frames have an outer dimension of 27cm x 27cm, an inner dimension of 25cm x 25cm, and a depth of 6cm. We ensure a perfect balance between visibility and compactness. The weight of each frame is around 1kg. They are designed to be lightweight for easy hanging and transportation.
What is the environmental impact of your products?
We take pride in our commitment to sustainability. All our products and packaging materials are fully recyclable. Plus, our artworks lightweight design contributes to reduced carbon emissions. By choosing our products, you're making a choice that's good for your home and for the planet.
Can I cancel or change my order after it's been placed?
We understand that sometimes you might need to make changes to your order. Please contact our customer service as soon as possible and we'll do our best to accommodate your request.
How do I unsubscribe from the newsletter?
If you wish to unsubscribe from our newsletter, you can do so by clicking on the 'unsubscribe' link typically located at the bottom of our emails. This is a standard feature provided by Shopify for all its stores, including ours. Once you click this link, you will be removed from our newsletter list and will stop receiving these updates. Please note that it may take a few days for the change to fully process. We value your privacy and your decision to control what communications you receive from us.
Are there any discounts for bulk orders or for professionals (like interior designers)?
While we are currently in the process of developing a wholesale aspect to our business, we are more than willing to accommodate such requests right now. If you are interested in placing a bulk order or are a professional seeking our products, please do not hesitate to contact us. We will work with you to understand your needs and offer extra discounts.
Do you have a referral program?
Yes, we do! Share a 25% discount link with your friends and family, and earn £10 for every purchase they make.
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